Why can’t I access my website and cPanel?
Sometimes you find the website hosted with us inaccessible, and there is no update on our Status page about the server issues.
More than that, you are not able to access cPanel and webmail. The links http://serverIP/cpanel and http://cpanel.domain.com are displaying an error message Server connection timed out. What is happening? Most likely, your external IP address was blocked by Firewall.
Firewall is a set of devices designed to protect networks from unauthorized access while permitting legitimate communications to pass. Due to security reasons, we have installed Firewall on our servers, too.
Automatic firewall blocks are created for a certain external IP address from which unauthorized access attempts were noticed by the Firewall monitoring program. In case of 20 failed login attempts from your IP address, it gets temporarily blocked for 10 minutes. If more failed login attempts are detected during this period, the IP gets blocked permanently. If the server detects 15 failed login attempts from different IP addresses, this account will be temporarily locked for 5 minutes.
So, if you find yourself not being able to connect to the website, cPanel and webmail from a certain computer, most likely, you have triggered the Firewall rules. Please contact our Support department and we will be glad to assist you.
